FREQUENTLY ASKED QUESTIONS

What is Vellura?

Vellura is a modern skincare and wellness brand founded by licensed estheticians, beauty therapists, and dermatology-trained experts.

Our mission is to deliver professional-grade beauty results at home—effortlessly, safely, and affordably.

From our signature Micro Infusion System to Hair Growth Restoration Treatments, every product is science-backed and crafted with exclusive formulas designed to give you visible, lasting results.

We're also here to support your glow-up with expert beauty advice, seasonal tips, and real guidance that makes a difference.

✨ At Vellura, beauty isn’t a luxury—it’s self-care powered by science and trust.

When can I expect to see results, and how long will they last?

You’ll notice the first signs of that Vellura glow quickly—often within a day or two. Your skin will look brighter, smoother, and more refreshed almost instantly.

With continued use, results become more visible and can last around 3–4 months, depending on your treatment routine.

It’s a great choice before special occasions—or anytime your skin needs a boost.

✨ For long-term radiance, keep up with your regular skincare routine and stay hydrated.

Why does my kit have fewer needle heads than serums?

If you’ve purchased a Vellura Starter Kit, it’s designed to include micro-infusion systems (with microneedles) and a set of serums—and yes, there are more serums than microneedling tips. Here’s why:

Our system is built to maximize your skin’s natural absorption window after each treatment:


  1. Microneedling Session

    Use one serum with each microneedling treatment. As the microneedles create microchannels in your skin, the serum is delivered deep into the skin for optimal results.

    Pro Tip: Use the 50% overlap method for full coverage across your face and neck. Rub in any leftover serum gently with clean hands.

  2. After-Treatment Boost (First 24–48 Hours)

    Following a microneedling session, your skin's ability to absorb active ingredients increases significantly—especially in the first 12–24 hours. That’s why your kit includes extra serums to apply during this window.

Here’s the ideal routine:


  • 12 Hours After Treatment: Apply a full serum by hand to nourish and hydrate.

  • 24 Hours After Treatment: Apply another full serum to enhance results.

  1. Repeat Weekly

    A week later, you can repeat the same treatment with your second infusion tip, following the same 3-step serum routine.

✨ This approach ensures every serum delivers maximum benefits, helping you get the most out of your kit.

Want to continue treatments with your leftover serums?

You can purchase additional sterilized micro-infusion tips separately right here: https://www.velluraskin.com/products/seal-h20-water-soluble-needle-can-contain-liquid-seal-type

When is the best time to do microinfusion?

The best time to use your Vellura Micro Infusion System is in the evening, right before bed. This gives your skin plenty of time to rest, repair, and fully absorb the active ingredients while you sleep.
For optimal results:
Avoid direct sun exposure for the next 24 hours after treatment.
Stick to gentle, hydrating skincare to support your skin’s recovery.
✨ Nighttime is your skin’s natural repair cycle—perfect timing for your Vellura glow to start working from the inside out.

What are the benefits of micro-infusion?

Vellura’s Micro Infusion Treatment is designed to enhance your skin from the inside out—by activating its natural regeneration process and delivering powerful ingredients deep where they’re needed most.

Here’s how it works:

  • The ultra-fine microneedles and gentle stamping motion stimulate collagen and elastin production, which helps your skin look firmer, smoother, and more youthful.
  • The treatment also creates tiny microchannels that allow serums to penetrate deeper, making active ingredients far more effective than traditional application.

✨ Key benefits of micro-infusion:

  • Visibly firmer and rejuvenated skin
  • A fresh, radiant glow
  • Improved skin tone and texture
  • Softer fine lines and wrinkles

All this—right from the comfort of your home.

How often should I use the Micro Infusion System?

To get the best results, we recommend using the Vellura Micro Infusion Treatment every 1–2 weeks.

This gentle yet effective schedule helps maintain your skin’s smooth texture, hydration, and natural glow without overstressing it.

✨ Make it your new self-care ritual—relaxing, results-driven, and rooted in skincare science.

How do I properly use the Vellura Micro Infusion System?

Getting started with your Vellura Micro Infusion System is simple and takes just a few steps to unlock your glow. Follow these tips for a safe, effective treatment — right at home.

🧼 1. Prep your skin and hands

Start with clean hands and thoroughly cleansed skin. Make sure your face is completely dry and free of makeup, oils, or other skincare products.

📌 Do not apply moisturizers or creams before treatment.

Ensure your needle tip is clean and unused — always use a fresh microneedle head for every session.

🧴 2. Load your serum

Pour the full Vellura serum vial into the device’s chamber and screw on the microneedle head tightly. Replace the protective cap to avoid spills.

🔄 3. Prime the device

Turn the device upside down and let it sit for about 2 minutes so the serum can fill the microneedle chamber.

💧 4. Activate flow

While still upside down, gently press the center of the needle head against a clean, flat surface (like the cap or a clean plate). Pump a few times until you see tiny bubbles rise — this means the serum has reached the tip.

⚠️ Troubleshooting tip:

If the serum isn’t flowing through the needles, you can apply the serum directly to your skin with clean fingers, then gently tap with the device.

You'll still get the same pro-level results.

5. Begin your treatment

Using light tapping motions, gently stamp the device across your face — no pressure needed. Follow the 50% overlap method to ensure even coverage.

👐 6. Use every drop

If any serum is left in the chamber after treatment, simply unscrew the microneedle tip and apply the remaining serum to your face and neck using clean hands.

🌟 That’s it! Safe, glowing skin in just 10 minutes. Use your Vellura system every 1–2 weeks for best results.

Can I save leftover serum for another session?

Each Vellura serum vial is carefully dosed for a single micro-infusion session, giving your skin the ideal amount of active ingredients during and after treatment.

Here’s how to get the most out of every drop:

  • During treatment, make sure to overlap each stamp by about 50%, so the entire face and neck area gets even coverage.
  • Tilt or adjust your face slightly to keep the serum flowing through the microneedles as you go.
  • You can safely do 2–3 full passes over your skin or focus more on targeted areas like fine lines, around the eyes, or smile lines.

When you finish your session:

  • Unscrew the top and gently pat any remaining serum onto your skin using clean fingers.
  • Leave it on overnight for maximum absorption while your skin is in repair mode.

✨ Trust the process—your skin will thank you for every drop.

How do I open the serum vial safely?

Each Vellura serum vial is sealed with medical-grade aluminum to keep it 100% sterile and fresh until you’re ready to use it. Here’s how to open it safely and correctly:

  1. Grip the vial

    Hold the body of the vial firmly with one hand. Find the arrow on the cap—this shows where to start.
  2. Flip the cap

    Lift the cap from the side where the arrow points. It should snap open easily.
  3. Bend and peel the seal

    Gently bend the silver aluminum seal back until it’s nearly detached. Then peel it off completely and discard it.
  4. Remove the stopper

    Take out the rubber stopper and pour the serum directly into your Vellura Micro Infusion device.

If the metal seal doesn’t come off cleanly with the cap, you can carefully use scissors to snip the edges and peel it away. Just be cautious—those edges can be sharp!

What does “50% overlap” mean during treatment?

50% overlap” means that each time you tap or stamp with your Vellura Micro Infusion device, you should slightly overlap the previous spot—about halfway.

This technique ensures:

  • Even serum distribution across the face
  • Thorough microchannel coverage for consistent results
  • No missed areas or serum wastage

✨ Imagine creating a grid—every section of your skin gets tapped at least twice, which helps maximize the benefits of your treatment.

Can I use the micro-infusion system around my eyes?

Yes, you can safely use your Vellura Micro Infusion device around the eye area—but with extra care.

Here’s how to do it right:

  • Use very light pressure and gentle tapping motions
  • Perform only one pass around delicate areas
  • Avoid getting too close to the waterline or directly on the eyelid

Always monitor your skin’s reaction. The under-eye area is more sensitive, and everyone’s skin may respond differently.

Can I use the Micro Infusion System on my neck?

Absolutely! Your neck deserves just as much care as your face—and the Vellura Micro Infusion System is perfect for it.

Here’s what it helps with:

  • Softening fine lines and horizontal neck creases
  • Improving skin texture and tone
  • Firming and rejuvenating the area

Use the same gentle tapping technique as on your face, and don’t forget to apply any leftover serum afterward for maximum results.

✨ A smoother, firmer neck is just one session away.

Why isn’t the serum coming out when I stamp?

If the serum isn’t flowing during your micro-infusion session, don’t worry—it’s usually a simple fix.

Try the following:

  1. Check the angle

    Make sure the serum is sitting at the bottom of the device, near the needle tips. Try tilting your head back or slightly angling the device upward to help gravity do its job.
  2. Prime it again

    Give the device a few gentle pumps on a clean surface (like the cap) to reactivate flow.
  3. Loosen the needle head slightly

    Twisting the microneedle head just a little (without removing it) can allow airflow, which helps the serum move more freely—just be careful not to loosen it too much.

🎥 Watch this quick demo for reference: [Insert video link]

✨ Once the serum reaches the needles, it should flow smoothly with each tap.

How do I clean and store the Micro Infusion System?

Proper care ensures your Micro Infusion System stays clean, safe, and ready for your next glow session. Here’s how to clean and store it correctly:

🧼 How to Clean the Device

  1. Remove the used needle head

    Gently twist off the needle head with the cap still on and dispose of it safely.

    Each needle head is for single use only.
  2. Rinse the serum chamber

    Wash the empty chamber using lukewarm water and a gentle cleanser.

    Avoid harsh soaps or alcohol-based cleaners.
  3. Let it air dry completely

    Place the device on a clean, dry surface and allow it to dry fully before storing.

    Do not store it while damp.
  4. Prepare your next needle head

    When you're ready for your next treatment, attach a fresh, sterile needle head.

    Make sure your hands are clean, and don’t remove the cap until you're ready to use it.

📦 How to Store Your Device

  1. Use the original Vellura box

    Keep the device in its original packaging to protect it from dust, damage, and contamination.
  2. Choose a dry, cool location

    Store it away from humidity, heat, and bacteria — avoid bathrooms or steamy areas.
  3. Keep it out of reach of children

    Store safely in a place where little hands can’t reach it.

With proper care, your Vellura system will always be ready when your skin is.

Are there any usage guidelines or safety notices I should follow?

Yes — for a safe and effective experience, please follow these usage guidelines and safety instructions every time you use your Vellura Micro Infusion System.

Usage Guidelines

This system is designed for at-home use with professional-level results. Please read all instructions thoroughly before your first session.

  • Always use on clean, healthy skin
  • Use a fresh, sterile needle head for every treatment
  • Follow post-treatment care recommendations closely
  • Do not share your device with others

You are responsible for staying informed about any local regulations regarding micro-infusion treatments.

📌 Tip: Keep this guide somewhere handy so you can reference it before each use.

⚠️ Safety Disclaimer

Vellura and its affiliates are not liable for individual results, as outcomes may vary from person to person.

The Vellura Micro Infusion System is intended for cosmetic use only and is not designed to diagnose, treat, or cure any medical condition.

Please take the time to fully read and understand this guide before beginning treatment.

Safe skin is glowing skin — always treat with care and intention.

  • Needle Safety

    The Vellura Micro Infusion System is designed with your safety in mind. However, proper handling of the needle heads is essential for safe and effective use.

    💧 Key Safety Reminders

    • Single use only: Never reuse a needle head. Each tip is designed for one treatment only to prevent contamination or reduced performance.
    • Inspect before use: Always check the needle head for bent, damaged, or incomplete needles before attaching. If you notice any damage, discard it immediately and use a fresh one.
    • Built-in depth control: Vellura’s micro-infusion technology is designed to penetrate no deeper than 0.25 mm, offering gentle and safe treatment with each tap.
    • Avoid direct contact: Do not touch the needles with your fingers or allow them to come in contact with unclean surfaces. This helps prevent contamination and skin irritation.
    • Safe handling: Always attach and remove the needle head while the protective cap is still on. This minimizes the risk of accidental injury.
    • Use only Vellura-approved tips: For optimal performance and safety, always use Vellura-certified needle heads. Third-party or incompatible tips may damage the device or cause skin issues.
    • Dispose responsibly: After each session, safely discard the used needle head in household waste. Never attempt to clean or sterilize it for reuse.

    Following these simple precautions keeps your treatments safe, effective, and worry-free.

  • How to Use

    The Micro Infusion System is designed for at-home cosmetic use with professional-level results. Please review all instructions thoroughly before starting your first session.

    • Follow all steps in the usage guide for safe and effective results
    • Use only as directed and on healthy, unbroken skin
    • Never share your device or needle tips with others
    • Store your system in a clean, dry place between uses

    You are responsible for being aware of local regulations or restrictions related to micro-infusion treatments.

    📌 We recommend keeping this guide handy for quick reference before each use.

    ⚠️ Disclaimer

    Vellura and its partners are not responsible for individual treatment outcomes, as results may vary based on skin type and condition.

    This system is not intended to diagnose or treat medical conditions. It is for cosmetic use only and should be used exactly as instructed.

    Please take the time to read and follow all safety guidance before beginning treatment.

  • Before You Start

    Yes — for safe and effective results, please follow these precautions and best practices when using your Vellura Micro Infusion System.✅ General PrecautionsFor personal use only: The Vellura system is designed exclusively for at-home treatments. It is not intended for professional or commercial use.Keep out of reach of children: Small parts may pose a choking hazard.Discontinue use if needed: If you feel discomfort or see any unusual skin reactions, stop treatment immediately and consult a healthcare provider.Use clean skincare only: Only apply fresh, uncontaminated products after each session.Always patch test: We strongly recommend doing a patch test before your first full treatment.🌸 Health-Related ConsiderationsConsult a professional if unsure: If you have any skin conditions, allergies, or medical concerns, check with a dermatologist before using the system.Hyperpigmentation caution: If you’re prone to post-inflammatory hyperpigmentation (PIH), proceed with extra care. Micro-infusion may increase risk of pigmentation changes in sensitive skin types.Always start with clean skin: Make sure your face is thoroughly cleansed and completely free of makeup, oils, or impurities before starting your session.Stick to trusted products: Only use Vellura-approved serums and skincare during and after treatment to ensure compatibility and safety.Protect treated skin: After your session, avoid direct sunlight, UV exposure, sweating, or contact with irritants for at least 24–48 hours.💧 Needle Head GuidelinesUse only on the face: Apply the Vellura device only to facial areas as directed. Avoid use on broken, inflamed, or highly sensitive skin.Limit frequency: Do not use the micro-infusion system more than twice per week. Overuse may lead to irritation or skin sensitivity.Maintain hygiene: Avoid touching the microneedles with your hands or letting the device contact unclean surfaces.Never reuse needle heads: Each microneedle tip is for single use only. Do not attempt to sterilize or reuse. Dispose of properly after each session.✨ Following these precautions will help you enjoy safe, visible, and lasting results with Vellura.